VOIE Privacy Policy

Last updated: November 5, 2025

Your data belongs to you, not us.

We built VOIE to help you run projects, send invoices, track tasks, and get paid—nothing more.

We have never sold your data. We never will.

What we collect and why

We collect the absolute minimum to make VOIE fast, reliable, and useful.

Identity & access

  • Name, email, company (optional)
  • Password (hashed)
  • Profile photo, timezone, 2FA phone

Why? Secure login + @mentions.

Billing (only if you pay)

Last 4 card digits, address, VAT number — full card never touches our servers (Stripe only).

Project content

Projects, tasks, invoices, files — everything you create.

Analytics

Clicks, load times, city-level location — always anonymised.

Cookies

Session, preferences, Plausible analytics (EU-hosted). Block them → app still works.

Support

Emails & chat transcripts — so the next agent isn't starting from zero.

Mobile permissions

Push, camera, files — optional and revocable any time.

When we access or share your data

Subprocessors

Stripe, AWS, Digital Ocean, Hatchbox, Postmark, Twilio, including others you may request from our team.

Support & bugs

We only open your workspace with your explicit "please look" ticket.

Legal requests

U.S. warrants only. We notify you unless gagged.

We do not run retargeting ads. We do not sell your data.

Your rights

Same strong rights everywhere on earth.

Know exactly what we hold
Request Access to your info
Correct wrong info
Delete your account or workspace
Port CSV/JSON export
Complain to any regulator

How to exercise your rights:

Email [email protected]

How we secure everything

TLS 1.3 in transit
AES-256 at rest on every field
Encrypted weekly backups (30-day retention)
2FA + least-privilege for every employee

Deletion & trash

Trash → gone immediately
Hard delete → gone immediately
Backups auto-purge after 30 more days
Cancelled account → everything gone in ≤ 60 days

Retention periods

Data
Kept until
Account data you delete
Billing records 7 years (tax law)
IP logs 30 days
Deleted content max 90 days

Where your data lives

100% in DigitalOcean SFO2 (San Fransisco, USA)

By signing up you consent to this transfer.

EU / UK transfers

We execute the 2021 EU Standard Contractual Clauses with every subprocessor.

California Notice at Collection

We collect identifiers, commercial info, internet activity, city-level geolocation, professional info.

We do NOT sell or "share" (for ads) any personal information.

Changes & contact

Policy Updates

Material changes → email + in-app banner.

All versions on GitHub: github.com/voie/policies

Questions?